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Project Based (24/7 Monitored) Support Package

All clients coming into any unit at Netpex will receive the following support package detailed below:

  • A full assessment prior to placement beginning from a Manager to ensure that Netpex can meet their needs. Most referrals will be made prior to an assessment and if there are any concerns whereby we felt we could not meet the individual’s needs, we would inform at point of referral to avoid disappointment for the client. This may be difficult where referral is an emergency, but the decision will be made at assessment.
  • All clients will be allocated a keyworker to work with them immediately or the next day. Keyworkers will introduce themselves personally in the clients flat and start the support package based on the information provided by the Social Services team and the assessment carried out by the manager.
  • Areas focused on as a priority are: Health Access and details, Employment and Training access and a Life skills assessment.
  • Life skills assessments are focused around: Cooking, Cleaning, Budgeting, Hygiene (where appropriate), Health and Safety around the home and in the community, basic reading and writing (where appropriate), basic numeracy (where appropriate), anti-social behaviour, house-rules acknowledgement, fire awareness, understanding bill payments, understanding banks and accounts, obtaining formal documentation (passport, driving licence etc.), weekly timetables. All depends on level of support needed.
  • Health Access: Registering locally with GP, Opticians and Dentist. Full medical assessments will be requested by the keyworker.
  • E&T: Keyworker to attend connexions with client as soon as possible to register and look at training options available as appropriate. Employment options requested if appropriate. Other local resources explored such as colleges, and other initiatives like princes trust, springboard for life skills training and other courses.
  • Other areas focused on in sessions are Risk Assessments where appropriate. RA are focused around behaviour issues, monetary issues, health and Safety concerns, sexual health, crime prevention and protection, warnings, any other risks identified jointly with social worker. Pathway plans are worked on in conjunction with social workers and client. Cultural needs looked into where appropriate and areas identified for additional support. Family contact support where appropriate is offered and focused on. Social activities are equally focused on weekly. These can range from daytrips, one to one activities like sports or fitness, group activities such as workshops for cooking, education and discussion groups.
  • All work carried out is recorded in files and on monthly progress report format.
  • Social workers are contacted weekly/daily where appropriate.
  • Support is provided around behavioural problems, such as educating clients around behavioural issues. Following warnings procedure after team discussions and investigations into alleged poor conduct. Joint meetings held with social workers to work on BH issues, exploring options and agencies available to provide additional support such as therapy and anger management. Firm boundaries set at beginning of placement, but a sensitive approach always maintained.
  • Recruitment: All keyworkers subject to vigorous interviews by management, a minimum of two or more proven years experience working with vulnerable children or adults, minimum of NVQ2 in the social care setting essential. CRB disclosure checks carried out on all workers at any of the units before start date and minimum of two years references needed. In house training carried out by managers around Child Protection, Risk Assessing, and regular monthly supervisions focusing on development, file auditing, performance, individual client feedback and any other concerns.
  • Clients are provided with all necessary items in their flat to carry out day to day life independently, which are all brand new with exception to large fixtures and fittings. Smaller items can be taken with clients moving on to independent or appropriate accommodation which is a positive move not a breakdown.
  • 24 hour staff support 7 days a week. The service at night is a waking night service with experienced support workers with the same credentials as the keyworker. Regular night checks carried out throughout the night to ensure health and safety of clients are paramount. Out of Hours management on-call service to support staff lone working or out of hours staffing dealing with emergencies or needing guidance.
  • Full house-rules detailed at the beginning of each placement and re-percussions explained.
  • A full secure environment with doors locked at 10.30pm until 9am to prevent unwanted trespassers gaining entry to unit. Waking staff have access and give access throughout their shift. All visitors are expected to bring formal identification with them each time they visit, no I.D, no entry. All windows have restrictors on them only allowing a certain distance to open. This is to prevent some residents allowing un-authorised guests obtaining entry on-site. Where there is a risk, staff will enter flats to check client’s welfare.
  • All activity night or day is recorded in the log book for communication purposes.
  • Incident reports are written at point of any incident, then faxed or mailed to the social worker. Emergencies relayed to the EDT at point of incident occurring.
  • 18 plus: Welfare benefits claimed at agreed dates with social worker. E&T attempted beforehand where appropriate.
  • Most activities are funded by Netpex, unless agreed with Social services to provide one to one activities, then Netpex to provide funding for the keyworker where possible.
  • Regular meetings for staff and residents held.
  • Full Fire evacuation procedures read out at assessment before placement begins. 
  • All locum agency staff used are from reputable agencies and have been through a similar process as Netpex.